Terms and conditions

Nadège Language Academy
Last updated: 25/10/2025

1. Introduction

These Terms and Conditions apply to all tuition services provided by Nadège Language Academy, a UK sole trader offering online and in-person language instruction. By enrolling in any course or attending lessons, you agree to these terms.

2. Services Provided

• Paid Online Lessons: French language tuition delivered online for GCSE students, offered in blocks of 12 weeks with payment required in advance.

• Free In-Person Community Lessons: French lessons for children, delivered at community centers.

3. Booking & Payment

• Online lessons must be booked and paid for in advance in 12-week blocks or in up to three monthly instalments.
  
  

• Instalment plans must be agreed upon before the course begins.

• If an instalment payment is missed or delayed, Nadège Language Academy reserves the right to:

• Suspend access to lessons, materials, or feedback until payment is received;

• Request full payment of the remaining balance immediately; and

• Take appropriate action to recover any unpaid fees, including the use of a debt recovery service if necessary.

• No pay-per-lesson option is available.
  
  

• Community lessons are organised and opened at the discretion of Nadège Language Academy and may run at specific times of the year.
  
  

• Pre-registration and payment are required to confirm attendance once a session is open.

4. Cancellation and Refunds

• Online lessons: No refunds or rescheduling for missed sessions. Tutor cancellations will be rescheduled.

• Community lessons: No refunds or rescheduling for missed sessions. Tutor cancellations will be rescheduled.

5. Student Conduct

To ensure a positive and productive learning environment, all students are expected to:

• Demonstrate respectful behaviour during all lessons.

• Attend all scheduled sessions punctually and consistently.

• Participate fully in lessons and group activities.

• Complete and submit all assigned homework by the requested deadline.

• Communicate proactively if they experience any difficulties with tasks or attendance.

• For lessons involving children, ensure that a responsible adult is available nearby or has provided written consent for participation.

• Follow any additional guidelines set by the hosting community centre (for in-person lessons).

• Students are expected to complete all work independently and must not use Artificial Intelligence (AI) tools (such as ChatGPT, translation apps, or automated writing software) to complete assignments, homework, or speaking tasks unless explicitly authorised by the tutor.

• The aim of tuition is to help students develop their own language skills and confidence. Using AI to produce work undermines this learning process.
  
  

• Parents and guardians are responsible for monitoring their child’s technology use during lessons and homework completion to ensure these guidelines are followed.
  
  

• If AI use is detected, the tutor reserves the right to withhold feedback or request the work be redone to maintain the integrity of the programme. The parent or guardian will be informed so that appropriate support and guidance can be provided at home. 

6. Safeguarding

• Nadège Language Academy holds an Enhanced DBS certificate.

• Safeguarding policies are in place for both online and community lessons.

• Parents/carers must provide consent for children to participate in all lessons. For more details, please refer to our full Safeguarding policy  .

7. Privacy and Data Protection

• Personal information collected for online or community lessons will be stored securely and used only for administration and safeguarding purposes.

• Data will not be shared with third parties without consent except as required by law.

8. Technology Requirements (Online Lessons Only)

• Learners must have access to a device with internet, webcam, and microphone.

• Nadège Language Academy is not liable for technical problems on the learner’s side.

9. Intellectual Property

• All lesson materials, resources, and content provided by Nadège Language Academy are the intellectual property of the Academy and the tutor.

• These materials are for the personal use of enrolled students only and may not be copied, shared, or distributed without written permission.

10. Contact

For questions or concerns, please contact:
📧 info@nadegelanguageacademy.co.uk
🌐 www.nadegelanguageacademy.co.uk